Director of HVAC

Position Type: Full-time, salaried position with potential for bonus based on performance.

Job Summary:

The Director of HVAC is responsible for overseeing and directing all aspects of the Heating and Cooling business operations. This includes managing teams across multiple branch offices, ensuring operational efficiency, meeting revenue targets, and fostering a culture of continuous improvement and high service standards.

Essential Functions:

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Operational Strategy:
  • Develop, and execute operational strategies to optimize processes, reduce costs, and enhance overall efficiency of the HVAC team.
  • Collaborate with the Vice President of HVAC to develop and execute annual and quarterly forecasts for the H&C business.
  • Monitor and manage HVAC install performance against key performance indicators (KPIs), including financial metrics.
  • Work with sales teams to align service capacity with sales volume and optimize project scoping.
• Team Leadership and Management:
  • Lead, motivate, and develop Project Managers, Install Scheduling Coordinators and Permitting team members across Heating and Cooling (H&C) operations.
  • Provide guidance and support to ensure teams are aligned with company goals and operational standards.
  • Foster a collaborative environment that promotes teamwork, learning, and personal development.
• Operational Oversight:
  • Ensure sufficient crew capacity and adherence to best practices to achieve monthly, quarterly and yearly revenue targets for residential retrofit installations.
  • Develop and implement processes to improve safety, quality, customer satisfaction, installation efficiency, and minimize call backs.
• Customer Focus:
  • Drive a customer-centric approach to operations, ensuring the delivery of exceptional products/services and meeting customer expectations.
  • Implement feedback mechanisms to gather insights from customers, allowing for continuous improvement of services.
  • Coordinate with customer service team to ensure prompt and effective resolution of customer inquiries, concerns, and feedback.
• Partnership Development:
  • Build and maintain relationships with installation partners to ensure quality and timely project delivery.
  • Coordinate with vendors and suppliers to procure high-quality materials and equipment at competitive prices.
• Quality Assurance and Compliance:
  • Establish, and maintain quality standards, and compliance requirements related to industry standards.
  • Ensures that all personnel receive proper safety training and equipment applicable to their position.
  • Ensure adherence to regulatory and safety hazards.
  • Conduct regular audits and inspections to assess program performance.
• Perform additional tasks as required.

Education & Experience:

• Requires a high school diploma or equivalent.
• Bachelor degree in related field such as energy management or environmental science preferred.
• Minimum of 5 years of experience in the residential home improvement industry. HVAC knowledge is a plus but not required.
• Proven track record (5+ years) in managing residential services operations, including oversight of multiple install crews and/or warehouse management.
• Experience managing and developing leadership teams.
• Proficient with Microsoft Office Suite and Customer Relationship Management (CRM) software such as Salesforce and/or other similar CRM’s.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to thrive in a collaborative team environment and drive results through effective leadership and management practices.
• Must demonstrate a commitment to safety, quality, and continuous improvement.
• Requires proficiency in reading, writing, and communicating in English.

Supervisory Responsibilities:

This is a management role that is responsible for managing a team, department(s), or region(s), and is responsible for setting performance goals, conducting evaluations, providing feedback to team members, allocating tasks and responsibilities as required, and managing resources.

Work Environment:

• Office Environment: This position is primarily based in an open office environment with typical office conditions; however, may occasionally be required to perform job duties outside the typical office setting.
• This position offers hybrid flexibility.

Physical Demands:

• • Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.
  • While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.
  • This job may require travel in a personal or company-provided vehicle.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.